Senior Technician (ICT Systems)
• Working Location: Norfolk, VA, USA
• Security Clearance: NATO Secret
• Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
• General background in administration of Communications and Information Systems (CIS) including pertinent training and practical experience
• Prior experience and a good knowledge of working with bespoke applications, Community-of-Interest (CoI) services within an engineering environment
• Current knowledge of advances in IS technologies and Service Management
• Experience in System Administration of both Windows and Linux Server Operating Systems
• Broad and sound technical knowledge and experience in distributed Information Systems as they are applied to modern Command and Control Information Systems (C2IS)
• Experience with MS SQL DB, other database packages, database queries and scripting
• Experience in and a good working knowledge of Relational Databases management including backups, archiving and Replication
Desirable Qualifications/Experience:
• Experience administering Functional Area Services such as JCHAT, JOCWATCH, ICC, JTS/FAST, LOGFAS, NCOP, TOPFAS, COREGIS, etc., as well as providing L1 support to a medium/big size community of users
• Knowledge of Microsoft SharePoint Portal administration and troubleshooting
• System and Web-based application troubleshooting and fault analysis
• Knowledge of applications used to support service delivery such as system monitoring, event management, and performance analysis
• ITIL Foundation Certificate
• Experience in Service Operation in an Enterprise Service Delivery environment including practical use of service management tools (e.g. ITSM)
• Prior experience working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organisation, including ACO and ACT
DUTIES/ROLE:
• Supports the installation, operation, management and maintenance of assigned Community of Interest (COI)/Functional Area Services (FAS), Databases and other Applications
• Contributes to the planning and implementation of maintenance and installation work, including building and management of systems and components in virtualised computing environments
• Responsible for effective System Administration of NATO Community of Interest Command and Control (C2) systems, including Joint Tactical Chat (JChat), NATO Command Operational Picture (NCOP) and associated C2 systems such as the Land, Maritime or Air Command and Control Information Systems (LC2IS / MCCIS /AIRC2IS), and other NATO-Off-The-Shelf (NOTS) applications
• Provides Application Management support to the software applications and tools which are used by the customer in the AoR and defined in Service Level Agreements (SLAs)
• Documents design and configuration of assigned applications and the required operating procedures
• Contributes to the installation procedures and standards for hardware components of assigned systems
• Implements procedures, tools and techniques for monitoring and managing the performance of applications and provides reports, as required
• Responds to user requests for assistance and takes appropriate action to solve Community of Interest (COI)/Functional Area Services (FAS), Database and Application problems occurring in the CSU's AoR
• Maintains and monitors database systems and support tools • Advises and supports day-to-day operation, control and monitoring of mission dedicated systems
• Initiates and maintains liaison with other CSUs, Business Areas and other technical organizations
• Investigates and proposes long term solutions to equipment and configuration problems
• Deputises for higher grade staff, if required
• Performs other duties as may be required
